Heathfield estate agents win gold at The British Property Awards
The team at Rowland Gorringe are bursting with pride after it was announced that the Estate Agent had won Gold in The British Property Award for Heathﬁeld. The office comprising five staff, performed outstandingly throughout the extensive judging period, there were 25 judging criteria with the main focus on customer service levels.
This means that Rowland Gorringe have now been shortlisted for a number of national awards which will be announced later in the year. The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition
“Agents who go that extra mile and provide outstanding levels of customer service are rewarded with this accolade, it acts as a beacon to highlight the top levels of service attributed to us, against competition in the local marketplace. I am very proud of all the staff, who work as a great team delivering outstanding customer service.” commented Paul Wilson, Heathfield Branch Manager.
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level. The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is varied and takes place of a range of time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards has been designed to remove common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.